At Smashresume, we are committed to providing high-quality digital resume templates designed to help job seekers create professional and effective resumes.
Because our products are digital downloads and become available after purchase, all sales are generally final. We do not normally offer refunds, returns, or exchanges once a digital product has been made available for download.
Digital Products
When you purchase a Smashresume template, you receive access to digital files rather than a physical product.
Because digital files cannot be returned like physical goods, we generally cannot offer refunds after the product has been delivered or made available for download.
Before purchasing, we recommend carefully reviewing the product page, including:
- Product description
- Preview images
- Included file formats
- Software requirements
- Template features
- Compatibility information
If you are unsure whether a particular template is suitable for your needs, please contact us before purchasing.
Technical Problems
Although refunds are generally not available, we want to make sure you receive the product you purchased.
If you experience a technical problem with your order, please contact us for assistance. Examples include:
- Unable to access your download
- Missing files
- Corrupted files
- A download link that does not work
- Files that are different from the product description
- Other significant technical problems with the purchased product
We will make reasonable efforts to investigate the issue and provide access to the files you purchased or otherwise resolve the problem.
Reasons We Generally Do Not Offer Refunds
Refunds will generally not be provided for reasons including, but not limited to:
- Changing your mind after purchase
- Making an accidental purchase
- Purchasing the wrong template
- Not reading the product description before purchasing
- Software incompatibility when the required software was clearly stated
- Not having the required software
- Lack of experience with editing or customizing templates
- Personal preferences regarding the design, layout, fonts, or colors
- Deciding that the template is not suitable after downloading it
- Failure to use the purchased template
Defective Products
If you believe a purchased product is defective or does not function as described, please contact us as soon as possible.
We will review the issue and make reasonable efforts to resolve it. If the problem cannot be resolved and we determine that the product is defective, Smashresume may review the request on a case-by-case basis and, at our discretion, provide an appropriate resolution.
Before You Purchase
To avoid potential compatibility or product-related issues, please review all available product information before completing your order.
Make sure that:
- You have the required software.
- Your software supports the purchased file format.
- You understand what files are included.
- The template meets your design and formatting requirements.
- You understand the applicable product license.
If you have any questions, please contact us before placing your order.
Contact Us
If you have a problem with your purchase or download, please contact the Smashresume support team.
When contacting us, please include your order number, the email address used for your purchase, the name of the product, and a description of the issue where possible. This will help us investigate your request more efficiently.
By purchasing a digital product from Smashresume, you acknowledge the nature of digital products and agree to this Refund Policy.
Last Updated: September 1, 2026