Have questions about Smashresume, our resume templates, purchases, or downloads? Find answers to some of the most common questions below.
What is Smashresume?
Smashresume is a digital marketplace offering professionally designed resume templates and career-related resources. Our templates are created to help job seekers build polished, professional resumes more efficiently.
What do I receive after purchasing a template?
After your payment is successfully completed, you will receive access to the digital files included with your purchase.
Your download information may be available on the order confirmation page and may also be sent to the email address you provided during checkout.
Are Smashresume templates editable?
Yes. Our templates are designed to be customized. Depending on the specific product, you may be able to edit text, fonts, colors, sections, layouts, and other elements.
Please check the individual product description for details about what can be edited.
What software do I need to edit a template?
Software requirements vary depending on the template.
Before purchasing, check the product description for the supported file format and required software. You are responsible for having compatible software available to open and edit your purchased files.
Are your resume templates ATS-friendly?
Some Smashresume templates are designed with Applicant Tracking Systems (ATS) in mind.
If a particular template is intended to be ATS-friendly, this information will be stated on its product page. ATS compatibility can also depend on how you customize and format your resume.
Can I use a purchased template for multiple job applications?
Yes. You can customize your purchased template for your own job applications and adapt your resume for different positions.
Your license does not allow you to share or distribute the original template files to other people.
Can I share a template with friends or colleagues?
No. Purchased templates are intended for the purchaser’s personal use unless a different license is explicitly provided.
You may not share, transfer, upload, distribute, or provide the original template files to friends, colleagues, clients, or other third parties.
Can I resell Smashresume templates?
No. Smashresume templates may not be resold, redistributed, sublicensed, or offered as standalone digital products.
You may not claim ownership of the original template design or use the files to create a competing template product.
How do I download my purchased files?
After successful payment, your download information will be provided through the Smashresume checkout and download system.
Depending on your purchase, you may be able to access your files through:
- The order confirmation page
- Your Smashresume customer account
- The purchase confirmation email
I didn’t receive my download email. What should I do?
First, check your Spam, Junk, Promotions, or Updates folders.
If you still cannot find your download information, contact Smashresume support and provide the email address used for your purchase and, if available, your order details.
We will help you access your purchased files.
What if my download link doesn’t work?
If you encounter an error when downloading your template, please contact us.
Tell us which product you purchased and describe the download problem. We will do our best to help you access your files.
Do you offer refunds?
Because Smashresume sells digital products, purchases are generally final once the product has been delivered or downloaded.
Refund eligibility is subject to our Refund Policy. Please review the policy before purchasing.
Can I request a custom resume template?
Smashresume primarily offers ready-to-download resume templates.
Unless a product or service specifically states otherwise, purchasing a template does not include custom design or personalized resume-design services.
Will a Smashresume template guarantee me a job?
No. A resume template is a design and formatting resource and cannot guarantee interviews, employment, or any particular career outcome.
Your results depend on many factors, including your qualifications, experience, application materials, the position, and the hiring process.
Is my payment secure?
Payments are processed through the payment methods and payment providers available during Smashresume checkout.
Payment processing may be handled by third-party payment providers. Smashresume does not require you to provide your complete payment card information directly to us when a third-party payment processor handles the transaction.
Do I need to create an account to purchase?
Depending on the checkout configuration, you may be able to purchase products without creating an account.
Creating an account can make it easier to access your purchase history and eligible downloads in the future.
Can I use a template for freelance or client work?
Unless the product license specifically allows it, Smashresume templates are licensed for personal use.
You may not use a purchased template as a source file for creating resumes for clients or as part of a commercial resume-writing or design service.
If you need an extended or commercial license, please contact Smashresume before purchasing.
Can I edit the template and sell the finished resume?
No. Your purchased template is intended to help you create your own resume.
You may customize the template with your own information, but you may not sell, redistribute, or otherwise commercially distribute the template itself or a substantially unchanged version of it.
Can I use the same template throughout my career?
Yes. You can continue using your purchased template for your own professional applications, provided your use remains within the applicable product license.
What happens if I lose my downloaded files?
If you lose your purchased files, contact Smashresume support with your order information.
Where download access remains available, we can help you locate or access your purchase again.
Where can I get help?
If your question isn’t answered here or you need assistance with a purchase or download, please contact Smashresume through our Contact page.
When contacting us, including your order number and the email address used for your purchase can help us resolve your issue more quickly.