At Smashresume.com, we provide digital products including resume templates, CV templates, cover letter templates, and related downloadable resources.
Because all products are delivered digitally, please read our refund policy carefully before making a purchase.
Digital Product Policy
All products sold on Smashresume.com are digital downloads only.
No physical products are shipped.
Once a digital product has been purchased and downloaded, it is generally considered non-returnable and non-refundable.
Eligible Refund Situations
Refund requests may be approved under certain circumstances, including:
Duplicate Purchases
If you accidentally purchase the same product more than once, we may issue a refund for the duplicate order.
Corrupted or Damaged Files
If a downloaded file is corrupted, incomplete, or cannot be opened properly, please contact us for assistance.
We will first attempt to provide a working replacement file before processing a refund.
Technical Download Issues
If you experience technical problems preventing successful download or access to your files, we will work to resolve the issue.
If the issue cannot be resolved, a refund may be considered.
Incorrect Product Delivery
If you receive files that are substantially different from the purchased product description, you may be eligible for a refund or replacement.
Non-Refundable Situations
Refunds will generally not be provided for:
Change of Mind
We do not offer refunds if you simply change your mind after purchase.
Software Compatibility Issues
Please review product requirements and compatible software before purchasing.
We are not responsible for incompatibility caused by unsupported software or outdated application versions.
Lack of Design or Editing Knowledge
Refunds are not provided due to difficulties editing or customizing template files.
Downloaded Products
Once files have been successfully downloaded, refunds may be denied unless a verified technical issue exists.
Third-Party Free Templates
Some free templates featured on Smashresume.com are owned by independent third-party designers.
Refunds do not apply to free products or third-party external downloads.
Refund Request Timeframe
Refund requests should be submitted within 7 days of purchase.
Requests submitted after this period may not be eligible for review.
How to Request a Refund
To request a refund, please contact us with:
- Your order number
- Purchase email address
- Description of the issue
- Screenshots or supporting details (if applicable)
Contact us through:
Chargebacks and Payment Disputes
If you experience issues with your purchase, please contact us before initiating a chargeback or payment dispute.
Fraudulent chargebacks may result in suspension of access to our services and digital products.
Policy Updates
We reserve the right to update or modify this Refunds and Return Policy at any time without prior notice.
Changes become effective immediately upon publication on this page.